SHIPPING PROTECTION POLICY
Shipping Protection is an optional add-on offered at checkout for a fixed fee and complimentary on all orders above $500, to protect your order against loss, theft, or damage during transit.
Orders that include Shipping Protection are eligible for replacement or refund if the shipment is confirmed lost, stolen, or damaged by the carrier.
Orders under $500 placed without Shipping Protection are not eligible for replacement or refund once the package has been marked as delivered by the carrier.
All claims are handled directly by IcedOut Kings in coordination with our shipping insurance partners. Customers are not required to contact carriers or insurance providers directly.
Shipping Protection fees are non-refundable once an order has shipped, including returns or exchanges.
Our coverage will protect your package from loss, theft and damage during transit. The coverage starts when the shipment is handed over to the carrier, and ends upon delivery when the package is left at the correct destination, or signed by the recipient.
It is important to note that if the package is stolen after being delivered to the address on your order, it won’t be covered by the shipment insurance.
